colbet's Privacy Policy

What Information We Collect

We collect the following types of personal information for the purpose of registration and service delivery on the colbet platform:

1.1 Identity Information

• Full name, date of birth, and gender.
• National ID number or passport number (for identity verification).
• Username and password (stored in encrypted form).

1.2 Contact Information

• Email address.
• Mobile phone number.
• Current residential address.

1.3 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for transaction verification).
• Deposit and withdrawal history.
• Balance and betting transaction records.

1.4 Technical Information

• IP address, browser type and version.
• Operating system and device information.
• Cookie and session data.
• Site access time, date, and page navigation data.

1.5 Behavioural Information

• Game preferences, bet types, and gaming patterns.
• Records of communication with customer support.
• History of participation in promotional offers.

Methods of Information Collection

colbet collects your information in the following ways:

2.1 Directly Provided Information

You directly provide us with information when you register on our platform, complete account verification, submit a deposit or withdrawal request, or contact customer support.

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically through cookies, log files, and web beacon technology. This information is used to improve site performance and enrich the user experience.

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, certain information may sometimes be collected from legitimate third-party service providers. In such cases, the relevant third party's own privacy policy will apply.

Purpose of Information Use

colbet uses your collected information only for the following legitimate purposes:

• Account Management: To complete registration, identity verification, login, and ensure account security.
• Financial Transaction Processing: To complete deposits, withdrawals, and bonus payments.
• Customer Service: To answer your questions and resolve issues via 24/7 live chat and email.
• Service Improvement: To improve the functionality and usability of our platform.
• Security and Fraud Prevention: To detect suspicious activity and prevent unauthorised account access.
• Responsible Gaming: To identify excessive gaming patterns and take necessary steps to protect you.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalised Experience: To provide game recommendations and offers tailored to your preferences.
• Communications: To send important account updates and promotional offers (subject to your consent).

We never sell your personal information. Your information is not used for any purpose beyond those stated above.

Information Disclosure and Sharing

colbet generally does not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These partners are contractually bound to comply with the terms of our privacy policy.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law.

4.3 Asset Transfers

In the event of a corporate merger or acquisition, user information may be transferred. However, the new party will be bound to comply with the terms of this privacy policy.

4.4 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.

Cookie Policy and Tracking Technologies

Cookies and similar tracking technologies are used on the colbet website.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the site. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences (language, settings).
• Analytical Cookies: Monitor site usage and help improve performance.
• Targeting Cookies: Used to show relevant advertisements and offers based on your interests.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the site.

Information Security Measures

colbet follows industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Password Hashing: Your password is hashed and stored using strong cryptographic algorithms.
• Firewall and Intrusion Detection: Our servers are protected with advanced firewalls and IDS systems.
• Access Controls: Only authorised staff can access user information to a defined extent.
• Regular Security Audits: Vulnerabilities are identified and addressed through regular security testing and audits.
• Data Backup: Your information is regularly preserved through encrypted backups.

Even so, no method of data transmission over the internet is 100% secure. We commit to providing the highest level of security, but cannot guarantee complete security.

Data Retention Period

colbet retains your personal information for as long as it is needed to provide our services or as required by legal obligations.

• Active Account Information: Retained for as long as the account remains active.
• Closed Account Information: May be retained for a specified period after account closure due to financial and regulatory requirements.
• Transaction Records: Retained for an extended period for financial auditing and legal needs.
• Cookie Data: Retained until the period defined according to the type of cookie.

Once the retention period ends, information is securely deleted or anonymised.

Your Rights

You have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of your information processing in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact us at [email protected] or speak with our support team via 24/7 live chat.

Protection of Minors' Information

colbet is a platform intended solely for those aged 21 and above. We do not knowingly collect, store, or process the information of any minor.

Our registration process includes age verification. If we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our services, please notify us immediately at [email protected].

International Data Transfers

Your information may sometimes be transferred outside Bangladesh as required to provide our services. In such cases we ensure that:

• The destination country has adequate data protection measures in place.
• Data protection obligations are included in agreements with third parties.
• All international transfers are conducted in compliance with applicable law.

Policy Changes and Updates

colbet reserves the right to update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, you will be notified by email or via a notice on the platform.
• Continuing to use the platform after any changes means you have accepted the updated policy.

We recommend that you review this policy regularly so you can stay informed about the latest information.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We are committed to resolving your complaints in a timely and fair manner. We believe that through transparency and honesty, we can earn and maintain your trust.